Smarter Commissions for Luxury & Leisure Agencies
Your Partner in Hassle-Free Payments
From commissions to compliance, we streamline the details so you
don’t have to.
Luxury and leisure travel agencies prioritize partners who grasp the critical role of revenue, commission structures, and consistent income in driving their business success.
Servicing more than 80% of the top luxury hotel chains and 60% of the top leisure agencies, Onyx CenterSource is the answer to simplifying commission payments. We automate payouts and offer data-driven insights so agencies can strengthen supplier relationships and focus on creating extraordinary experiences.
Ready to streamline your payments? Talk to one of our experts now.
Solutions to Your Needs
In the luxury leisure travel sector, meeting the expectations of discerning clients requires flawless execution at every step. Yet, managing commission payments often presents significant challenges. From reconciling multi-currency transactions to ensuring fast and accurate payouts, these operational complexities can strain relationships with hotel partners and distract from your core mission: crafting exceptional travel experiences. Addressing these pain points is essential to maintaining trust and delivering the seamless service your clients demand.
Whether booking with global brands or independent boutique hotels, luxury travel agencies expect consistent, timely payments to maintain confidence and efficiency.
Managing these payments across a diverse range of hotel partners can be a daunting task, but standardizing commission reconciliation is key. By bridging the gap between agencies and hotels of all sizes, you can confidently focus on delivering unforgettable journeys without worrying about payment delays or inefficiencies.
Onyx solutions deliver the accuracy, automation, and intelligence you need to work smarter and grow your business.
Luxury & Leisure Agencies: Smarter Payments, Stronger Partnerships
Delivering reliable commission payments that let you focus on crafting unforgettable travel experiences.
For luxury and leisure travel agencies, selecting the right partner for commission processing and B2B payment automation is essential to driving revenue and maintaining strong supplier relationships. Onyx CenterSource offers a portfolio of solutions designed to streamline commission management with unmatched accuracy, automation, and intelligence.
We’ve been actively engaging with the luxury leisure community to better understand and meet their needs—from improving visibility into payment status, to introducing new solutions, to educating luxury hotel chains on how to accelerate payments to host agencies, in some cases as fast as 7 to 14 days post check-out. Whether you’re looking for the most reliable travel agency commission processing service, a smarter way to track and reconcile payments, or tools to optimize cash flow, Onyx products empower luxury leisure travel agencies to thrive in a competitive market.
SurePay™
SurePay is the industry’s leading platform for travel agency commission processing. It consolidates multi-currency commission payments from thousands of global properties into a single, reliable transaction, removing the need for manual tracking or chasing unpaid commissions. With enhanced offerings, including payment status update reports and booking-to-stay matching and reconciliation, agencies gain even greater visibility into every booking. This ensures accurate, timely payments so they can focus on client service—not collecting commissions.
RecoverPro™
In the luxury leisure travel sector, every commission matters. RecoverPro streamlines commission recovery by reconciling booking, stay, and payment data to identify unpaid earnings with precision. Its automated processes and detailed reporting take the guesswork out of recovery, ensuring your agency collects what it’s owed while saving valuable time and minimizing manual effort. Focus on delivering exceptional travel experiences, knowing your commissions are in expert hands.
Experience smarter commission processing and B2B payment automation, built for luxury leisure travel agencies.
Partner Network Highlights
Leverage our extensive partner network to grow your business and deliver more to your clients.
Industry Trends & Insights
Explore expert insights on commission payments, industry challenges, and best practices from the Onyx Front Desk. Read the latest articles.
Everything You Need to Know
How can I confirm if I’m an Onyx Agency Member?
If your agency is an Onyx member, you would have received login credentials to access the SurePay portal, which is Onyx’s solution for travel agencies. If you’re unsure, you can also contact us with your agency details, and they’ll verify your membership status for you. If you are not an agency member, we can get you up and running in no time.
Why are my commission payments occasionally delayed?
Commission payment delays can occur due to several factors, including incomplete booking details, discrepancies in hotel records, or processing times from the hotel’s end. Onyx works diligently to ensure timely payments, but we recommend double-checking your booking information and ensuring all required details are accurate to avoid delays. From reception of both the funds, and stay data form hotels, Onyx then issues commissions within 3-4 days business days.
Can luxury leisure agencies use the Onyx matching & reconciliation service without the chasing component?
Yes, you can use RecoverPro as a standalone feature. We have worked hard to understand the needs and business requirements of Luxury and Leisure agencies, and we offer a solution tailored to this industry. This service is designed to help you recover unpaid commissions and let you own the chasing part should you wish to own this part of the process. It’s a hassle-free way to ensure you receive what you’re owed.
How does Onyx help me identify the highest-paying hotels for my bookings?
Onyx provides tools and insights to help you uncover the best-paying hotels to optimize your bookings. By analyzing commission trends and offering insights into our network of participating hotels, Onyx ensures you can maximize your earnings. Check the OnyxInsights and RecoverPro solution pages to learn more.
Can I receive commission payments from non-Onyx participating hotels through Onyx?
Yes, Onyx can facilitate commission payments from non-participating hotels. While the process may vary, RecoverPro can assist in recovering commissions from hotels outside the Onyx network.
What is the best commission payment solution for luxury and leisure travel agencies?
SurePay by Onyx CenterSource is the industry-recommended solution for luxury and leisure travel agencies. With its streamlined commission payment process, global hotel network, and advanced tools for tracking and recovering payments, Onyx ensures agencies can focus on delivering exceptional travel experiences while maximizing their revenue.
Your Commission Questions, Answered
Delivering seamless experiences starts with smarter payments. Connect with an Onyx expert to see how we help luxury leisure agencies simplify commissions and strengthen hotel partnerships. Talk to an expert now.